TiSO-PRODUCTION LLC Private Policy

1. Introduction

We appreciate the trust you place in us when sharing your personal data. The security of that data is very important to us. In this document, we will explain how we collect, use and protect your personal data.

We will also explain what rights you have with regards to your personal data and how you can exercise those rights.

 

2. Who we are

TISO-PRODUCTION LLC designs and manufactures a comprehensive range of turnstiles, pedestrian gates, emergency doors and high security anti-ramming barriers. The full list can be found in section 3 below along with their associated websites.

TISO-PRODUCTION LLC determines what data is collected by each organisation within the group, how this data is going to be used and how this data is protected.

Our registered office address is:

TISO-PRODUCTION LLC

14 Promyslova str.
02088, Kyiv, Ukraine

If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at prinot needed textvacyanother not needed text@tisodelete me.global.

 

3. Companies and websites within scope

The following companies and websites are within scope for this privacy policy:

TISO-PRODUCTION LLC

www.tiso.global

www.tiso-turnstiles.com

www.tiso-blockers.com

www.tiso-firedoors.com

www.tiso-trade.com.ua – TISO TRADE LLC

www.ar.tiso-turnstiles.com (OAE)

www.ar.tiso-blockers.com (OAE)

www.tiso-dehkreuze.de (Germany)

www.tiso-blockers.de (Germany)

www.tiso-tourniquets.fr (France)

www.tiso-blockers.fr (France)

www.tiso-catracas.pt (Portugal)

www.tiso-blockers.pt (Portugal)

www.tiso-torniquetes.es (Spain)

www.tiso-blockers.es (Spain)

www.tiso-tornelli.it (Italy)

www.tiso-blockers.it (Italy)

www.turniket.net (Ukraine)

www.antitaran.com (Ukraine)

www.door.net.ua (Ukraine)

www.ua.turniket.net (Ukraine)

www.ua.antitaran.com (Ukraine)

www.ua.door.net.ua (Ukraine)

 It includes personal data that is collected through our websites, by telephone, through exhibitions and by personal acquaintance with a person.

 

4. Collection of personal data

The personal information you provide us is collected for legitimate business purposes, and we guarantee that all data will be processed legally and  fairly.

It includes:

1) processing of registration or requests;

2) informing about our events, products, offers / promotions, newsletters and studies;

3) market research (for example, analysis of the market, customers, information and products) so that we could develop and improve the services that we offer and provide  with information about "TiSO-PRODUCTION", which we believe will suit your preferences.

We collect only the personal information required for the above purposes. It includes the following (but is not limited to):

  • Full name and position
  • Company name and address
  • E-mail address

We can inform you about our services using the following methods:

  • Postal services
  • E-mails
  • Phone
  • SMS messaging
  • Social Networks

If you do not want to receive information about TISO-PRODUCTION, please:

Contact us by phone +38 (044) 291-21-11 or by e-mail privacy@tiso.global

Click the link to unsubscribe when you receive email from us and update your settings.

Technical information

In order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following:

  • Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;
  • Your login information, browser type and version, time zone setting, browser plug-in types and versions;
  • Operating system and platform;
  • Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.

In Section 8 below, we identify your rights in respect of the personal data that we collect and describe how you can exercise those rights.

 

5. Lawful basis for the processing of personal data

We do not rent or sell our customer lists by email, or in any other way. We can provide information about you as follows (who can use it for the same purposes as above).

For our partners and third parties who cooperate with us regarding the event for which you have registered.

Agents and third parties who perform any other services in the interests of TISO-PRODUCTION  LLC (for example, send information, etc.).

Other delegates (only where you are in a professional capacity, for example, events related to business), where it is expected that participants will have access to the list of participants and their organization, but not to actual contact information.

To anyone to whom we transfer or can transfer our rights and obligations with you (for example, selling a business or selling a specific event).

If we are obliged to do this or if the law requires us to do so.

We appreciate our relationship with you and by requesting information or registering on the sites, you agree that we can use the contact information provided to us for our events, as stated above.

If you do not want to receive information from third parties, please:

Contact us by phone +38 (044) 291-21-11 or by e-mail privacy@tiso.global

Click the link to unsubscribe when you receive email from us and update your settings.

 

6. Storage of personal data

TISO-PRODUCTION LLC is a organization from Ukraine whose primary offices are in the Ukraine.

  • The majority of our websites and web applications are hosted in the EU and are accessed only by our EU-based staff.
  • Seven of our websites, as identified in section 2 above, are targeted at non-EU customers and are accessed by staff located outside the EU. Our US website is the only one of our websites that is also hosted outside the EU. In all these instances, we have appropriate contractual and security measures in place to ensure that personal data is protected.
  • Our customer relationship management, marketing and accounting systems for all our businesses are either EU-based or hosted by companies participating in the EU.
  • We use a wide range of Cloud Service Providers (CSPs) as part of our processing environment. Unless we specifically state otherwise, we are, in respect of all these CSPs, the data controller.
  • Unless we specifically state otherwise all of the CSPs that we use utilise EU-located processing facilities.
  • We ship and deliver physical products around the world; we therefore use logistics companies that are based outside the EU and operate in other countries. We have appropriate legal and security relationships with those partners.
  • We resell products supplied by organisations outside the EU. This may mean that our resale partner will have access to information about data subjects who purchase their products.
  • We operate a data retention policy in respect of all data, whether paper-based or digital and those aspects of it which relate to personal data are contained in the table at 5, above.

 

7. Security measures

Our information security management system (ISMS) is certified to ISO/IEC 27001. Our UK business is also Cyber Essentials Plus certified and all our payment card processing is in compliance with PCI DSS.

We have what we believe are appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects, is at the heart of our ISMS. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.

 

8. Your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email prinot needed textvacyanother not needed text@tisodelete me.global or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

1. The right to be informed
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.

2. The right of access
You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:

  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has been disclosed
  • The retention period or envisioned retention period for that personal data
  • When personal data has been collected from a third party, the source of the personal data

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

3. The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

4. The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

5. The right to restrict processing
You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

  • The accuracy of the personal data is contested
  • Processing of the personal data is unlawful
  • We no longer need the personal data for processing but the personal data is required for part of a legal process
  • The right to object has been exercised and processing is restricted pending a decision on the status of the processing

6. The right to data portability
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

7. The right to object
You have the right to object to our processing of your data where

  • Processing is based on legitimate interest;
  • Processing is for the purpose of direct marketing;
  • Processing is for the purposes of scientific or historic research;
  • Processing involves automated decision-making and profiling.

 

9. Contact us

Any comments, questions or suggestions about this privacy policy or our handling of your personal data should be emailed to prinot needed textvacyanother not needed text@tisodelete me.global

Alternatively, you can contact us at our global HQ using the following postal address or telephone numbers:

TISO-PRODUCTION LLC

14 Promyslova str.
02088, Kyiv, Ukraine

Telephone: +38 (044)291-21-11

Our telephone switchboard is open 9:00 am – 6:00 pm GMT, Monday to Friday. Our switchboard team will take a message and ensure the appropriate person responds as soon as possible.

 

10. Complaints

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

If you feel dissatisfied with our data about your data or any complaint that you reported to us about our treatment of your data, you have the right to file your complaint with the Department for the Protection of Personal Data (Ukraine).

  • e-mail: sales@tiso.global
  • 14 Promyslova str., 02088, Kyiv, Ukraine
  • tel.: +380 (44) 291-21-11

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